Stakeholder Engagement
Bound and Beyond values the perspectives and expectations of all stakeholder groups, recognizing that sustainable growth in the luxury lifestyle hospitality sector depends on collaboration, trust, and shared purpose.
We believe that open, transparent, and meaningful communication strengthens long-term relationships and supports our ambition to innovate for a better world repeatedly and consistently.
BEYOND Stakeholder Engagement Framework
Stakeholder Classification & Materiality Analysis
Classified BEYOND’s stakeholders across internal teams, customers, hotel operators, business partners, investors, regulators, and communities to assess levels of influence and impact. Identified material ESG topics and risks relevant to BEYOND’s hospitality and lifestyle business, forming the foundation for strategic engagement and sustainability priorities.
Engagement Channels & Participation
Provided tailored engagement through online and offline channels across the Group and hotel properties. This includes guest feedback platforms, employee dialogues, supplier assessments, investor communications, community interaction, and regulatory collaboration. Engagement methods cover surveys, consultations, meetings, reviews, and joint activities to understand expectations and strengthen trust on a continuous basis.
Response, Feedback Management & Continuous Improvement
Established a structured process to respond to stakeholder needs, suggestions, and concerns with transparency, accuracy, and timeliness. Integrated insights into BEYOND’s operational and strategic planning to enhance guest experience, improve supplier performance, support workforce development, and elevate ESG outcomes. Feedback is analyzed regularly to drive ongoing improvement and sustainable business practices.
Stakeholder Engagement Activities in 2025
Employees
Expectation
- Clear business direction and organizational stability
- Fair compensation and benefits
- Career development and growth opportunities
- Safe and supportive working environment promoting well-being
- Responsible business practices toward society and the environment
Communication Channel
- Email and internal communication systems (Intranet)
- Townhall meetings and management engagement sessions
- Training programs and employee engagement activities
- Satisfaction surveys and feedback mechanisms
Respond to Expectation
- Establish fair and transparent compensation and benefits policies
- Promote skills development and clear career progression pathways
- Implement occupational health, safety, and appropriate working environment measures
- Utilize employee survey results to continuously improve management practices
- Manage organizational resources efficiently to strengthen stability and sustainable growth
- Foster a corporate culture that respects human rights, diversity, and equality
Customers
Expectation
- High-quality and standardized services
- Distinctive and memorable experiences
- Data protection and privacy
- Safety and security
- Social and environmental responsibility
Communication Channel
- On-site service communication
- Company website and online platforms
- Complaint and feedback channels
- Post-service satisfaction surveys
Respond to Expectation
- Continuously enhance service quality and customer experience
- Leverage innovation and technology to elevate standards
- Implement personal data protection measures
- Conduct satisfaction surveys and integrate feedback into service improvement
Suppliers
Expectation
- Transparent procurement processes
- Fair contractual practices
- Sustainable long-term collaboration
- Respect for human rights and environmental standards
Communication Channel
- Telephone and email
- Company website
- Meetings and coordination with relevant departments
- Communication through designated representatives
Respond to Expectation
- Ensure traceable and transparent procurement processes
- Treat suppliers fairly and equitably
- Promote labor, environmental, and ethical standards throughout the supply chain
Business Partners
Expectation
- Long-term collaboration
- Fair benefit sharing
- Mutual business growth and development
Communication Channel
- Regular meetings with executives and relevant teams
- Periodic project progress updates
- Communication through responsible business units
Respond to Expectation
- Conduct regular meetings and progress reviews
- Establish transparent collaboration frameworks
- Co-develop innovation and new strategic initiatives
Creditors and Shareholders
Expectation
- Stable and growing financial performance
- Transparent and timely disclosure
- Strong corporate governance practices
Communication Channel
- Company website
- Annual Report
- Annual General Meeting (AGM)
- Analyst meetings and Investor Relations activities
- Disclosure through the Stock Exchange of Thailand
Respond to Expectation
- Ensure accurate, complete, and fair disclosure
- Fulfill financial obligations and covenants
- Maintain a dedicated Investor Relations function for ongoing communication
Communities and Society
Expectation
- Local employment and income generation
- Reduced environmental impact
- Sustainable community development
Communication Channel
- Community site visits and engagement
- Social and community development programs
- Complaint and feedback channels
Respond to Expectation
- Conduct business operations while minimizing environmental and community impacts
- Support community and social development initiatives
- Provide channels for grievances and stakeholder feedback
Government and Regulatory Authorities
Expectation
- Compliance with laws and regulations
- Accurate and complete reporting
Communication Channel
- Regulatory reporting
- Participation in government meetings, seminars, and activities
- Direct coordination with relevant authorities
Respond to Expectation
- Comply with applicable laws, regulations, and standards
- Provide accurate and timely reporting to authorities